TL&L community – Leveraging AI in learning and development
Peter Mulford, Global Partner and CIO, discusses how AI works, how organizations can integrate the tool for L&D professionals.
June 18, 2025
This article was originally published in CRF UK.CRF hosted an online masterclass on 13th September 2023 on the use of AI in learning and development. Richard Hargreaves, CRF's Managing Director, introduced the session and highlighted the benefits of AI in L&D, including course design, skills gap analysis, career development assessments, D&I, and evaluation of learning outcomes. Peter Mulford, Chief Innovation Officer at BTS, led the discussion on integrating AI into L&D practices. Download his presentation slides and summary notes for insights.
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