At BTS, one of the ways we support our clients is by helping their leaders to be as effective as possible through coaching – as part of succession planning, talent development programs, talent acquisition/onboarding, moments of promotion, changes in strategy and culture, and/or expansions in the leaders’ scale and/or scope.

But leaders can’t improve without high quality feedback. Often, when we see a leader struggling, their manager or HR partner has said, “we’ve given them the feedback and they’re just not improving.”

We’ve done more than 35,000 interviews with 360 stakeholders over the last decade and in less than 1% of those interviews, the stakeholders’ initial feedback was high quality and useful. No wonder the leaders were not improving!