Resilient by design: How to build strategic agility amidst increasing uncertainty

The most resilient organizations embed agility into their culture and strategy to thrive in a world of constant change.
June 4, 2025
5
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Today, change isn’t just constant—it’s compounding.

AI is reshaping roles. Supply chains remain volatile. Customer expectations evolve faster than annual planning cycles can keep up. In this context, a strategy that looks great on paper often falls apart in practice. Imagine a team, for instance, who spent months crafting a detailed strategy—every milestone mapped, every risk assessed. But when conditions shifted, their well-laid plan quickly felt more like a burden than a beacon. Sound familiar?

This is a reality many organizations face. The traditional top-down approach to strategy, where a select few create the plan and hand it down, is cracking under the pressure of a faster, more complex world. Organizations need a strategy that’s dynamic, resilient, and, most importantly, actionable by everyone. To make this a reality, today’s leaders must bring strategy to life through a more inclusive, flexible model that empowers teams to contribute and adapt in real time.

In this new approach, strategic planning is about more than a set of priorities and goals—it’s about creating a two-way dialogue with people across the organization, building a culture of ownership, and embedding adaptability at every level. Here’s how to reinvent strategy in a way that turns it from an isolated exercise into a collective movement, creating a fast track to impact and ownership.

Create feedback loops closer to the customer

In conventional strategy sessions, plans are often crafted behind closed doors, only to be revealed once they’re fully formed. This approach may feel efficient, but it leaves out insights from those closest to the work—and to customers. Without input from these critical perspectives, strategies risk being disconnected from the realities on the ground.

This doesn’t mean handing over the strategy process to every employee or crowd-sourcing big decisions. Leaders still set the direction. The key is being intentional about when and where employee input will sharpen the strategy. Rather than starting with a blank slate, offer specific, targeted opportunities for feedback—especially from those on the front lines.

From: Senior leaders make the strategy and inform employees of the plan

To: Employees are engaged at critical moments early in the strategy planning process

An example: A SaaS company set an ambitious goal to double in size within three years—but early alignment was missing. Leaders were energized by big ideas but lacked a shared direction. To clarify the path forward, they created a set of strategic alternatives rooted in a clear purpose. Rather than relying solely on executive input, they brought in next-level leaders to pressure test early ideas and offer real-world feedback. These leaders piloted key parts of the strategy in their markets and then offered insights from their experiences that helped sharpen the long-term strategy. By intentionally involving the right people at the right moments, the organization gained clarity faster—and built stronger alignment early on.

By building feedback loops at the right moments, you can:

  • Capture frontline insights that executives may not see, enriching the strategy.
  • Generate early buy-in by giving employees a voice in shaping the “how” of the strategy where they are better positioned to know what will work.
  • Align daily work with strategic goals by allowing employees to test the strategy and spot where it will work—and where it won’t.
  • Create an environment where teams feel empowered to surface new insights and adapt.

A participatory approach at the right times along the strategy process doesn’t just inform the strategy—it makes it stronger and more grounded in real challenges, empowering employees to shape an outcome that feels both ambitious and achievable.

Cultivating ownership at every level

Even the best strategy is only as effective as the people who execute it. Ownership at all levels is essential to driving speed and adaptability, but it doesn’t happen by accident. When employees have clarity on how the strategy aligns to their individual roles and on the decisions they can own, they feel empowered and motivated to contribute to its success. This sense of ownership fosters a nimble, resilient organization.

By building purpose and clarity into every level of the plan, leaders can:

  • Empower informed decisions at the right level that support company goals.
  • Create momentum by showing employees their impact early on.
  • Encourage continuous learning and adaptability anchored in the customer and market.
  • Shift from static planning to an iterative, progress-driven mindset.

When employees see how their roles connect to larger goals and feel like they have the authority to make decisions, they are more willing—and prepared—to take ownership. This alignment, combined with a focus on purpose, drives momentum even in a shifting landscape.

From: Strategy execution is top-down, with decisions held at the leadership level.

To: Employees at all levels have clarity on how their roles connect to the strategy and where they can make decisions, fostering ownership and speed.

An example: One global healthcare company, having grown rapidly through acquisition, struggled with a fractured strategy—each business unit pulling in a different direction. Their turning point came not from a better plan, but from a unifying purpose. By helping teams see how they fit into a bigger vision, people could start seeing themselves in the future of the company. This shared purpose became a powerful driver of ownership—especially when disruption hit. When a major supply chain issue emerged just months later, teams didn’t splinter. Instead, they used that shared purpose as a compass, identifying new ways to deliver value and keep momentum going.

Align strategy and culture

All too often, strategy and culture are treated as separate domains. Yet, no matter how robust your strategic plan, it can only succeed if it aligns with the organization’s cultural norms and ways of working. For example, adopting a more agile operating model might mean shifting the culture toward quicker decision-making and cross-functional teamwork.

To create alignment between strategy and culture, leaders should:

  • Identify key behaviors and ways of working that support strategic objectives—and those that are getting in the way.
  • Focus on how these behaviors show up in everyday actions and decisions, and start making small shifts that reinforce what’s needed to execute the strategy.
  • Experiment and iterate, and as you see success, formalize new ways of working.

When strategy and culture move in harmony, they generate powerful momentum. Strategy becomes part of the organization’s DNA, reinforcing behaviors that propel the company toward its goals.

From: Strategy and culture are treated as separate priorities.

To: Strategy and culture are intentionally aligned, with behaviors, ways of working, and decision-making reinforcing strategic goals.

An example: A company formed through a series of acquisitions faced a challenge: culture fragmentation. With each acquired unit operating by its own norms, there was no shared way of working—and no clear basis for making strategic tradeoffs. Before any strategy could take hold, leadership recognized that the organization needed a common foundation. The breakthrough wasn’t a new plan, but a cultural one: reconnecting people to why they were part of the same company and what future they were building together.

By identifying consistent ways of working across teams and aligning on a shared purpose, they built the cultural scaffolding needed to execute strategy effectively. When external conditions changed, teams responded not with confusion, but with cohesion. Cultural alignment became the engine that made adaptive strategy possible.

Build in flexibility and adaptability

Even the best strategies need room to flex. But too often, organizations treat adaptability as an exception—something reactive, triggered only when disruption hits.

In a world where the conditions you plan for rarely match the ones you execute in, flexibility can’t be an afterthought—it must be a built-in feature of how strategy takes shape and stays alive.

The problem? Most strategy processes are built for control, not change. They prioritize precision over learning, timelines over feedback, and reporting over reflection. The result: strategies that look solid on paper but crack under real-world pressure.

Everyone talks about agility. It’s become a fixture in executive keynotes and strategy decks. But what’s often missing is the how—the operating system that actually enables teams to move quickly and stay aligned when conditions shift.

To build that system, leaders need to rethink not just their planning cadences, but the behaviors, structures, and decision-making norms that shape how strategy is executed day to day.

Here’s what that looks like in practice:

  • Empower teams to surface real-time insights and propose tactical shifts—so strategy stays grounded in frontline reality.
  • Support rapid adjustments without losing strategic direction—aligning short-term moves with long-term outcomes.
  • Strengthen leaders’ resilience and decision-making under pressure—so they can lead through ambiguity without stalling progress.
  • Establish structured feedback loops and clear decision rights—so teams know when to escalate, when to adjust, and when to act.

These shifts aren’t abstract ideals—they’re already reshaping how leading organizations approach strategy execution. One global logistics company, facing rapid expansion and constant external pressure—from shifting customer expectations to volatile supply chains—recognized that reacting faster wasn’t enough. They needed to design for adaptability from the start.

Instead of relying on rigid quarterly plans, they implemented a 30-, 60-, and 90-day strategy rhythm. These weren’t status updates—they were structured checkpoints designed to challenge assumptions, surface real-time insights, and recalibrate execution before small issues became big ones.

So, when disruption came—as it inevitably does—the teams didn’t freeze or fall behind. They flexed with purpose and kept moving, not because they had all the answers, but because they were built to shift. Adaptability wasn’t a reaction—it was how the organization worked, by design.

A new era of strategic planning

Strategic planning today isn’t about crafting the “perfect” plan—it’s about building the capability to learn, adapt, and align at scale. What’s different now? Disruption is no longer episodic—it’s constant, compounding, and often coming from directions leaders didn’t anticipate. AI is rewriting roles. Markets move overnight. And decision-making is no longer confined to the top—it’s distributed across teams, functions, and geographies.

In this environment, traditional planning cycles collapse under pressure. The organizations that thrive won’t be the ones with the most polished strategy deck—they’ll be the ones with the strongest strategic muscles: the ability to sense, shift, and stay aligned in real time.

By replacing rigid plans with dynamic systems, leaders can activate strategy as a living, participatory process—shaped by insight from every level, reinforced through culture, and tested through execution.

Because in a world that won’t wait, the real advantage isn’t having the right answers upfront—it’s building an organization that knows how to respond when the questions change.

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